Refund policy

7 days to return or exchange · Free replacement if we get it wrong

Dhrivian prints every t-shirt after you order it. Please read this page before you buy. It covers returns, size exchanges, replacements, cancellations and refunds for orders placed on dhrivian.com.

At a glance

Wrong, missing, misprinted, damaged or defective item Tell us within 7 days of delivery. We replace it or refund you in full. You pay nothing, including return shipping.
Return (change of mind) Within 7 days of delivery. Tee must be unworn, undamaged and have its tags attached. We refund the product amount minus ₹60 return shipping.
Size exchange Within 7 days of delivery, same conditions. For a different size only. One exchange per order. You pay ₹60 return shipping.
Shipping Free on every order in India.
Cancel Free until your order is sent to print.
Prepaid refunds To your original payment method.
COD refunds By UPI or bank transfer to the details you share.
Where India only.

Returns and size exchanges

You can return a tee or exchange it for another size within 7 calendar days of the delivery date shown by the courier.

The tee must be unworn, unwashed, undamaged and unaltered, in its original packing, with the original tags attached.

  • Return: we refund the product amount minus ₹60 return shipping.
  • Size exchange: you can swap for a different size of the same design. This covers size differences only, not a different design or colour. One exchange per order. The replacement tee cannot be exchanged again.
  • Return shipping: ₹60, paid by you. For an exchange we send you a payment link, and once it is paid we arrange a reverse pickup where your pincode allows it. For a return, the ₹60 is deducted from your refund. If pickup is not available for your pincode, you can self-ship at your own cost instead and no ₹60 is charged.
  • We print and dispatch your new size once the courier has picked up your return (or once you share the tracking number if you self-ship).
  • If the size you need cannot be printed, we refund the product amount minus ₹60 return shipping.

Please check your size against the centimetre size chart on the product page before ordering. Colours on screen and in mockups can differ slightly from the printed fabric. That alone is not a defect.

Wrong, missing, damaged or defective items

Message us within 7 days of delivery if:

  • we sent the wrong design, colour or size
  • an item is missing from your order
  • the print is defective (misprint, peeling on arrival, large placement error)
  • the tee arrived damaged or stained

Send your order number and clear photos of the issue, the size label and the packing slip. An unboxing video helps us resolve it faster but is not compulsory.

What we do: we replace it first, and you pay nothing for shipping. If you would rather not have a replacement, we refund the full amount you paid.

Where the photos clearly show the problem, we may approve the replacement or refund without asking you to send the tee back. If a return is needed, we arrange a reverse pickup where your pincode allows it. If pickup is not available, you can self-ship and we reimburse the reasonable courier cost against a receipt.

We review genuine manufacturing defects reported after 7 days case by case. Nothing on this page limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.

How to raise a request

  • WhatsApp: 8055120396
  • Email: contact@dhrivian.com
  • Support hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

Include your order number, whether you want a return or an exchange, the size you want (for an exchange), and photos if the tee has a problem. We reply within 48 working hours and tell you whether we will arrange a pickup or ask you to self-ship.

Please do not send a parcel back until we confirm. Returns sent without our confirmation may not be refunded or exchanged.

Refund method and timeline

The refund starts after the returned tee reaches us and passes a quality check. We aim to start your refund within 7 working days of approval.

  • Prepaid (UPI, card, net banking or wallet used at checkout): refunded to the original payment method.
  • COD: by UPI or bank transfer once you send your name and UPI ID or bank details. We will not force store credit on you for a defect.

Any COD handling fee shown at checkout is refunded only when the fault is ours.

After we start a refund, your bank or UPI app can take another 3 to 5 working days to show it.

Cancellations

You can cancel for free until your order is sent to print. Orders are usually sent to print within 24 hours of payment or COD confirmation, so message us as early as you can.

Once printing starts, the order cannot be cancelled. After delivery, the rules above apply.

We may cancel an order because of a payment failure, suspected fraud or an undeliverable address. If we do, we refund any amount we collected.

What we cannot accept

  • Worn, washed, soiled or altered tees
  • Tees that you have damaged, or that have stains, perfume or odour
  • Tees with the tags removed or the original packing missing
  • Return or exchange requests raised after 7 days, or a second exchange on the same order

These limits do not apply to a wrong, damaged or defective item as described above.

Refused delivery, wrong address and RTO

A COD order refused at the door is not a return, and no refund is due.

If a prepaid order comes back to us because the address was incomplete or wrong, or you were not available, we refund the product amount minus ₹60 shipping.

We are not responsible for courier delays caused by an incorrect address entered at checkout.

Repeat or high-return orders

If we see a pattern of refused deliveries or repeated returns and exchanges on an account, we may remove COD, require prepaid orders only, or decline future change-of-mind returns and exchanges. This never blocks a claim for a wrong, damaged or defective item.

Grievance officer

  • Name: Parikshit Navgire
  • Email: contact@dhrivian.com
  • WhatsApp: 8055120396
  • Address: F-505, Marvel Ideal Spacio, Jagdambha Bhavan, Undri, Pune 411060

We acknowledge complaints within 48 hours and aim to resolve them within 30 days. You can also contact the National Consumer Helpline on 1915.

Policy updates

We may update this page. The version published on the date of your order applies to that order.